How to Buy - FAQ
Registration is not required for placing orders in our store. It is purely optional, however it gives you quicker checkout when shopping more often with us.
We collect as few personal information from you as possible and use it solely for ordering and shipping purposes. We do not collect any credit card details at all as we utilize only external payment gateways for processing card payments.
We pack our products into special white Czech Post carton boxes, bubble envelopes (T-shirts and other flat products) or square brown carton boxes (large wooden watches). We wrap the products well so that they survive the long journey from Prague to your destination.
Local Wholesale Conference Shipping
We deliver personally to all conference venues in Prague. There is a flat fee of € 17.95 for orders below 400 €. Larger value orders are delivered for free.
Local and International Retail Shipping
We ship to all countries around the world using Registered Mail postal service.
We apply the following shipping rates according to total shipment weight and destination:
|Weight Range||To Czechia ||To Europe ||To World |
|up to 50g (0.1 pound)||€ 4.25||€ 3.75||€ 3.75|
|up to 100g (0.2 pound) ||€ 4.25||€ 4.75||€ 4.75|
|up to 250g (0.5 pound)||€ 4.25||€ 6.95||€ 6.95|
|up to 500g (1 pound)||€ 4.25||€ 8.95||€ 9.55|
|up to 1kg (2 pounds)||€ 4.75||€ 12.95||€ 14.95|
|up to 2 kg (4 pounds)||€ 5.75||€ 19.95||€ 27.50|
|up to 3 kg (6 pounds)||€ 8.25||€ 32.50||€ 55|
|up to 5kg (10 pounds)||€ 10.75||€ 42||€ 83|
|up to 8kg (16 pounds)||€ 12.75||€ 55||€ 115|
|up to 12kg (24 pounds)||€ 15.25||€ 69||€ 143|
|up to 20kg (40 pounds)||€ 20||upon request||upon request|
|up to 30kg (60 pounds)||€ 31||upon request||upon request|
|up to 45kg (90 pounds)||€ 45||upon request||upon request|
Shipping rates are calculated and added automatically during order checkout process. If you plan to order larger international shipments (over 12kg/24 pounds), please get in touch with us to calculate the rate individually.
Please allow 2 days for delivery to the Czech Republic, 7-10 days to other European countries, 10-14 days to the U.S., Canada, Singapore and Japan and 2-3 weeks to the rest of the world.
Special Shipping to the U.S.
We offer special shipping options for larger or more urgent shipments to the United States: Priority Parcel and Express Mail Service. Priority Parcel is handled with better care than Priority Mail by most post offices in the States so we advise you to select it even though it is more expensive. Express Mail Service is for those of you who need to get the shipment as soon as possible but still for an affordable price.
You can select among four methods when making your payment to virtual travel memories:
- use your PayPal account to transfer money directly and safely to our PayPal account
- pay with your credit/debit/prepaid card through the external PayPal card gateway without sharing your card details with us
- if you come from an Eurozone country, Switzerland, Norway or Island, you can make a SEPA international bank transfer to our bank account in the Czech Republic
- if value of your order is higher then 50€, you can make a standard international bank transfer to our bank account in the Czech Republic
Money back guarantee
You can return any product within 4 weeks after delivery and we will reimburse the total (product and shipment) price to you. Simply inform us on the email address provided below and mail the product back to our product return address, written on the envelope or postal box, and which we confirm to you.
Contact us directly
You can send an email to firstname.lastname@example.org
or phone us at +420 724 067 394 from 8 AM to 8 PM Central European Time (2 AM to 2 PM Eastern Time).
Michael P. Thiele
virtual travel memories